Joana Marie
Your Trusted Virtual Media Assistant
Email:
Address:
Philippines
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Maximize Your Online Presence!
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Quick Bio
Dedicated virtual assistant specializing in digital media management, with a passion for creativity and innovation. Joana is inspired by music, nature, and traveling.
Approach
Joana works with a blend of strategic thinking and hands-on execution. Believing in setting clear objectives, leveraging teamwork, and using data to guide decisions. Always committed to continuous learning and adaptability, valuing both individual and collective growth. Open communication and accountability are at the core of my work style, ensuring alignment with organizational goals and fostering a positive, results-driven environment.
Services
Social Media Management | SEO | Marketing and Sales | Design and Creative | General Virtual Assistance
Certificates:
Freelance Course | SEO Basics | Social Media Management Course
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Seminars Attended: Getting Hired as a Virtual Assistant | Virtual Assistant Stability Techniques | 10 VA Work Overview and How It's Done | Email Marketing Basics
Work Experience
2019 - 2023
2012 - 2018
2010 - 2011
Virtual Assistant
Customer
Support
Associate II
Team
Leader
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Provide remote administrative support, manage emails, schedule appointments, conduct research, and assist with various tasks to enhance productivity and efficiency.
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Provide timely and accurate information to the customer on products or services purchased
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Process Escalations on billing adjustments that address any discrepancies or concerns promptly
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Conduct trainings to newly hired agents for product and service knowledge
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Monitor individual and team performance metrics, and provide regular feedback to team members.
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Prepare regular reports on team performance, highlighting achievements, challenges, and opportunities for improvement.